RETURN POLICY

Last updated November 1, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@kd.equipment to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Return Good Authorization, then mail your return to the following address:

Mars

Attn: Returns

RMA#

_______________

14716 S. Broadway

Gardens, CA 90248

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least twenty one (21) days from the receipt of your item to process your  return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify your by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

• Dock Levelers
• HVLS Fans

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• A 25% restocking fee will be charged for all returns 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: support@kd.equipment